AASHTO Journal - Q&A Podcast: Quality Insights from Benjamin Trujillo

The latest episode of the AASHTO re:source Q&A podcast sits down with Benjamin Trujillo to talk about ways to shift viewing new quality control processes as burdensome to instead seeing them as opportunities for improvement.

[Above image by AASHTO]

AASHTO re:source is a technical service program offered by the American Association of State Highway and Transportation Officials that provides services and tools through three major programs: the Laboratory Assessment Program, the Proficiency Sample Program, and the AASHTO Accreditation Program. Its mission is to collaborate with key stakeholders to provide services that ensure the integrity of the materials used to build the nation’s infrastructure.

Trujillo is a quality management expert who transitioned from construction materials testing to tackling the stringent standards of the nuclear industry. This podcast episode sheds light on the crucial role of quality assurance in diverse sectors and offers valuable insights into “operationalizing” quality systems within transportation workforces.

One key strategy Trujillo discusses throughout this podcast episode is how, by providing workers with the necessary tools and knowledge, organizations can ensure that quality processes are seamlessly integrated into daily operations. This includes maintaining equipment, accurate data reporting, and effective communication across all levels of the organization, he said.

Transparency and stakeholder involvement are crucial in developing process documents that guide decision-making rather than restrict it, he explained during the podcast; fostering a culture of engagement and accountability allows organizations to transform their approach to quality management.

The ultimate goal is to shift the mindset from viewing new processes as burdensome to recognizing them as opportunities for improvement, Trujillo emphasized, as “operationalization” of quality safeguards not only a company’s reputation but also ensures safety for the public as well.