AASHTO Journal - AASHTO Seeks Applicants for Two Open Positions

The American Association of State Highway and Transportation Officials – an equal opportunity employer – seeks applicants for two full-time positions at the organization’s office in Washington, D.C.: a Program Analyst for AASHTO’s Mobility division and a Customer Success Associate (CSA).

[Above image by AASHTO]

The Program Analyst assists AASHTO’s Director for Safety and Mobility and primary staff liaisons to ensure the organization’s members are made aware of key technical, operational, legislative, regulatory, and policy issues related to emerging mobility technologies and concepts, and coordinates with state DOT members to discuss and respond to proposed federal actions.

The Program Analyst develops and maintains professional relationships with individuals and organizations in the transportation community, including government agencies such as the U.S. Department of Transportation and U.S. Department of Energy, private entities, academia, and various transportation industry associations.

Candidates for this position should have about four years of professional experience in transportation. A bachelor’s degree in transportation or public policy-related discipline is required, with evidence of an advanced degree in a transportation policy-related discipline potentially substituting for years of experience.

More information about this position is available online at the AASHTO Jobs Board or by clicking here.

Concurrently, AASHTO seeks to fill a CSA position that supports and assists in championing and executing customer success initiatives for the organization’s AASHTOWare program.

A division within AASHTO, AASHTOWare offers a suite of transportation software products delivered through a collaborative business model with state departments of transportation across the country.

Operating under the supervision of the Senior Customer Success Manager, the CSA assists with implementing strategies and tactics to promote customer success across the AASHTOWare member base. As the primary point of contact for diverse initiatives, the CSA assists with driving these efforts and effectively implementing plans to propel our members toward achieving their business objectives.

The CSA is also responsible for managing member data, ensuring its integrity, accessibility, and usability to facilitate data-driven decision-making, and empowering our team to assess and enhance our members’ success in their ongoing use of our products and services.

Candidates for this position should have about four years of professional experience in customer-facing roles, with two of those years ideally in a customer success or account management role. A bachelor’s degree is required, though a similar level of experience may substitute for education. Candidates for this position must also be able to travel 30 to 45 days per year.

More information about these positions is available online at the AASHTO Jobs Board or by clicking here.

Applicants for either of the above open positions submit a cover letter and resume to recruiter@aashto.org by February 21.