The Commerce and Compliance Division (CCD) of the Oregon Department of Transportation recently introduced an updated version of Oregon Trucking Online, its secure platform for individual carriers and companies to pay taxes, renew plates, and get permits 24/7.
[Above photo by Oregon DOT]
The agency said its CCD regulates intra- and interstate truck and rail freight in Oregon. Working with freight carriers and partner agencies, CCD is responsible for safety, legal compliance and the collection of funds to maintain Oregon’s transportation system.
Oregon DOT said the redesigned Oregon Trucking Online system improves the user experience for the division’s 45,000 plus active accounts. Upgraded features include easier navigation; viewing consistency regardless of type of device on which users view the system; easier-to-read content through high-contrast colors and a clear reading order; and more accurate browser-based translation tools.
“This new, modern look and feel brings an improved user experience for all CCD customers,” said Gian Olsen, Oregon DOT project manager, in a statement. “The enhancements also ensure ADA [Americans with Disabilities Act] compliance for accessibility and usability of online content, so all customers can access the services they need.”
Oregon DOT said this update has been in the works since April 2024; mirroring the agency’s external website so customers can smoothly transition between the two and find what they need. The project team gave the sites common architecture, making it easier to update and maintain while reducing calls to analysts for assistance.
“We’ve also made a step-by-step comprehensive user manual covering all transactions available on the site,” said Olsen. “Our hope is that by making self-service and learning more approachable, those who are unfamiliar will learn how easy and secure the new site is to use and become online customers.”
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